Scandia Navigator - Explained
What is the Scandia Navigator?
Written by Jason Gordon
Updated at May 12th, 2022
- Marketing, Advertising, Sales & PR
- Accounting, Taxation, and Reporting
- Professionalism & Career Development
-
Law, Transactions, & Risk Management
Government, Legal System, Administrative Law, & Constitutional Law Legal Disputes - Civil & Criminal Law Agency Law HR, Employment, Labor, & Discrimination Business Entities, Corporate Governance & Ownership Business Transactions, Antitrust, & Securities Law Real Estate, Personal, & Intellectual Property Commercial Law: Contract, Payments, Security Interests, & Bankruptcy Consumer Protection Insurance & Risk Management Immigration Law Environmental Protection Law Inheritance, Estates, and Trusts
- Business Management & Operations
- Economics, Finance, & Analytics
- Courses
What is the Scandia Navigator?
The Skandia Navigator is a collection of intangibles measurements methods, pioneered by Leif Edvinsson, that provide a holistic understanding of the organization and its value creation along 5 focus areas.
- Financial
- Customer
- Process
- Renewal and Development
- Human
What are Focus Areas?
The 5 focus areas are as follows:
- Financial focus - The financial outcome of our activities - such as profitability or growth or other stakeholder demands.
- Customer focus - How well the organization meets the defined needs of its customers via services and products.
- Process focus - The processes of creating the services and the products which our customers desire with a focus on efficiency in internal processes.
- Renewal and development focus - Reassuring the organizations long-term renewal and in part its sustainability such that the company can attain and develop the knowledge that is needed to perceive and satisfy our customers needs.
- Human focus - Focus the employee satisfaction and knowledge creation.