Scandia Navigator - Explained
What is the Scandia Navigator?
Written by J. Mance Gordon
Updated at April 22nd, 2024
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What is the Scandia Navigator?
The Skandia Navigator is a collection of intangibles measurements methods, pioneered by Leif Edvinsson, that provide a holistic understanding of the organization and its value creation along 5 focus areas.
- Financial
- Customer
- Process
- Renewal and Development
- Human
What are Focus Areas?
The 5 focus areas are as follows:
- Financial focus - The financial outcome of our activities - such as profitability or growth or other stakeholder demands.
- Customer focus - How well the organization meets the defined needs of its customers via services and products.
- Process focus - The processes of creating the services and the products which our customers desire with a focus on efficiency in internal processes.
- Renewal and development focus - Reassuring the organizations long-term renewal and in part its sustainability such that the company can attain and develop the knowledge that is needed to perceive and satisfy our customers needs.
- Human focus - Focus the employee satisfaction and knowledge creation.