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Socio-Technical Systems Theory - Explained

What is Socio-Technical Needs Theory?

Written by Jason Gordon

Updated at April 8th, 2022

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Table of Contents

What is Socio-Technical Systems Theory? Where did Socio-Technical Systems Theory Originate?

What is Socio-Technical Systems Theory?  

The socio-technical systems theory states that, when designing an organizational system, both social and technical are important parts of a complex system that must be considered. These elements are interdependent.

The theory states that any organization consists of interacting sub-systems. Within any organization are people with capabilities who work towards goals, follow processes, use technology, operate within a physical infrastructure, and share certain cultural assumptions and norms.

Failing to consider both social and technological aspects hinders the ability to effectuate change within the organization. Understanding and improvement requires the input of all key stakeholders throughout the system.

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Where did Socio-Technical Systems Theory Originate?

The socio-technical perspective originates from pioneering work at the Tavistock Institute and has been continued on a worldwide basis by key figures such as Harold Leavitt, Albert Cherns, Ken Eason, Enid Mumford and many others.


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