What is Business Process Redesign?

Business process redesign concerns a complete overhaul of key business processes with the purpose of improving company performance measures. Processes might include production, manufacturing, sales, and customer service, etc. BPR seeks to achieve an improved return on investment, increased quality of service, and cost reduction.

Back to: OPERATIONS, LOGISTICS, & SUPPLY CHAIN MANAGEMENT

How to Carry out a Business Process Redesign (BPR)?

Process redesign often begins by questioning the way things are being done.

• What is the reason for its existence?
• What exactly does the organization seek to achieve?
• What is it that is not doing right?
• What should it be doing instead?
• Who will help it realize its goals?

Examples of process redesign may include:

• Expanding or reducing staff
• Expanding or tightening a budget
• Expansion or Consolidation
• Increasing or eliminating layers of management
• Altering reporting structures

Process changes may be geared towards achieving the following:

• Reducing cycle times
• Increasing productivity
• Implementation of advanced technologies
• Improving product quality
• Restructuring and streamline
• Achieving increased client service efficiency