What is the Front Office?

The front office of a firm is the most visible part that interacts with visitors or clients of the firm. The most popular examples of a front office are customer service departments and sales departments. 

Usually, the front office of a firm must comprise experts and individuals with in-depth knowledge about the firm, given that they attend to questions that a visitor might have and also offer advisory services to the firm's clients. 

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Identifying the Front Office of a Firm

Typically, a company has three sections, the front office, middle office and the back office. While the front office interacts with visitors and customers of a firm, the back office works at the backend, handling the administrative functions of the company. 

Here are some important points about the front office;

• The front office is the department of a company that interfaces with customers and visitors of the company.
• The front office is the most articulate and visible department of a company.
• It maintains direct contact with clients and has a significant impact on the amount of revenue a business generates.
• Customer service department and sales department are the most vibrant front offices.
• Usually, the front office of a firm works better with the assistance of the middle office and back office.